Terms and Conditions

1. What we offer

We provide: (1) custom-built websites for weddings and other events (2) RSVP and guest management tools, including a password-protected dashboard, client view links and CSV export; (3) digital website templates sold through our online shop (4) setup and support services, where offered. Descriptions, images and examples are for guidance. Colours and layouts may vary slightly by device and content.

2. Prices and payment

Payment is taken by Stripe (and any other method shown at checkout). We never see or store your full card number. Custom services may require full payment upfront or a deposit plus a balance before launch, as stated in your quote or order confirmation. If a payment fails or is reversed, we may pause delivery until it is settled. We may change prices at any time, but the price you saw when you ordered is the price you pay.

3. How an order works

Order or quote: you place an order or accept a written quote. It becomes a binding contract when we email your order confirmation.
Information from you: for custom services we ask for details through an intake form (names, date, venue, photos, text, music, etc.). Delivery times start once we have everything we need and your payment.
Delivery: the first draft or live site is delivered within 3-5 working days of receiving your complete information, unless agreed otherwise. Timings are estimates, not guarantees.
Revisions: each package includes 2 rounds of reasonable changes. Extra revisions or major changes of direction may be charged.
Approval and launch: once you approve the site, we publish it. Changes after launch may be treated as new work.
Digital templates: delivered by download link or email straight after payment.

4. Hosting and duration

Unless your order says otherwise: custom event websites are hosted as yourname.weddingsite.com for 2 months from launch. Before the period ends we will try to email you a reminder. You may renew at our current rates or ask for an export of your content. After the period ends (plus a 30-day grace period), the site, RSVP data and uploaded files may be permanently deleted — download your RSVP data (e.g. the CSV export) before then. You may not move the site to your own domain or hosting unless the package includes it or we agree in writing.

5. Your content and responsibilities

You are responsible for everything you provide — text, photos, music requests and guest lists. You confirm you own it or have permission to use it, that it is lawful and accurate, and that you have the right to share your guests information with us. You grant us a limited licence to host, copy and display your content only as needed to provide the service. You keep ownership of your content. We may, only with your permission, show screenshots or links of your site in our portfolio.

6. Guest data and privacy

For guest data collected through your site (such as RSVP responses), you are the data controller and we are the data processor. Please read our Privacy Policy and, where required, tell your guests how their data will be used.

7. Right of withdrawal, cancellations and refunds (consumers)

You generally have the right to withdraw from a distance contract within 14 days without giving a reason, except: digital templates delivered immediately with your express consent (withdrawal lost once download or access begins); custom-built, personalised websites (no withdrawal for custom-made work — if you withdraw before completion you must pay a proportionate amount for work done). If a product is defective or not as described, contact us at info@zemperf.com and we will put it right. Our full rules are in the Refund Policy. To withdraw or claim, email your order number and a clear statement of what you want.

8. Licence for templates and our work

A template purchase gives you a personal, non-exclusive, non-transferable licence to customise it for your own event or a single event website. You may not resell, redistribute or share it, use it to build client sites without a commercial licence, or claim it as your own work for resale. The design, code, layouts and RSVP system remain our intellectual property. Buying a custom website gives you the right to use that site for your event; the underlying code, templates and tools stay ours.

9. Acceptable use

Do not misuse the website or services — no hacking, overloading or scraping, no spam through our forms or RSVP system, no unlawful use. We may suspend or end service for serious or repeated breaches.

10. Availability and third-party services

We aim for reliable service but do not guarantee uninterrupted availability. Our services rely on third parties and we are not responsible for their failures, though we will help where we can. Automated emails may occasionally be delayed or land in spam — please check your spam folder.

11. Our liability

Nothing here limits liability that cannot be limited by law. Otherwise: we are not liable for indirect or consequential losses; our total liability for any order-related claim is limited to the amount you paid for that order; and we are not liable for problems caused by content you supplied, actions, or delays from information provided late.

12. Events beyond our control

We are not responsible for delay or failure caused by events outside our reasonable control (outages, power failure, illness, strikes, natural events). We will tell you as soon as reasonably possible and work to resume service.

13. Changes to the Website and these Terms

We may update the website, services or these Terms. The version in force when you order applies to that order. For ongoing services, we will tell you of material changes in advance.

14. Complaints and dispute resolution

15. General

These Terms, with the Privacy Policy, Refund Policy and your order confirmation, are the whole agreement. If part is invalid the rest stays in force. If we do not enforce a right straight away, we have not given it up. You may not transfer your rights without our written consent.