Overview
Because our products are digital and largely customized to you, our refund policy works a little differently than a typical physical-goods store. Please read it before purchasing.
1. Nature of Our Products
We sell digital services and digital goods — custom website builds, hosted subdomains, RSVP management systems, and related add-ons (guest song requests, QR invitations, venue maps, photo galleries, etc.). Because delivery/setup begins almost immediately after purchase, standard “return” policies for physical products do not apply.
2. Refund Eligibility
Before work begins (0–24 hours after purchase): Full refund available if you cancel before we’ve started building or customizing your site.
After work begins, before delivery: If you cancel after we’ve started your build but before the site is delivered/published, you’re eligible for a 50% refund to cover design and setup time already invested.
After delivery / go-live: Once your site has been delivered, published, and access credentials shared with you, the sale is final and non-refundable — the customization work is complete and specific to your event.
Exception — technical faults: If your site or RSVP system has a genuine functional defect (e.g., forms not submitting, checkout broken, site inaccessible) that we cannot fix within 5 business days, you’re entitled to a full refund regardless of the above timeline.
3. Non-Refundable Items
- Add-on features already built and delivered (song request forms, QR codes, galleries, etc.)
- Domain/subdomain registration and hosting fees already incurred
- Payment processing fees
- Custom design work completed at your request, once approved by you
- Any package explicitly marked “final sale” at checkout
4. Hosting & Subscription Add-Ons
If your package includes ongoing hosting or maintenance billed monthly/annually:
- You may cancel future billing at any time; no refunds are issued for the current billing period already paid.
- If you cancel, your site will remain live until the end of the paid period, then be taken offline. We’ll give you 10 days to export your content beforehand.
5. How to Request a Refund
Email support@zemperf.com with your order number and reason for the request. We aim to respond within 5 business days. Approved refunds are issued to your original payment method within 5–10 business days via Stripe.
5. Chargebacks
Please contact us before filing a chargeback with your bank — we’re happy to resolve issues directly, and it’s faster than a dispute process. Unauthorized chargebacks on delivered work may result in the site being taken offline and future orders being declined.
7. Changes to This Policy
We may update this policy from time to time. Changes apply to orders placed after the update date; your original order remains governed by the policy in effect when you purchased.
8. Contact Us
Questions about a refund or this policy? Reach us at: support@zemperf.com